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IDC: Managed Services Delivery - From Packets to Applications
from  Blue Coat

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Research Report

Description:
Managed services have been a fixture of the enterprise networking space for quite some time now. Telecom carriers and other types of service providers have developed value-added extensions to connectivity services, typically involving the procurement, management, and monitoring of the access devices located at the customer premises. Currently, however, a number of business and technology issues are converging to create even greater opportunity in the managed services arena.

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There is a new era of networked applications that yields heightened efficiency and productivity for enterprises, provided that the network is properly managed and optimized.

Numerous WAN optimization technologies are available to address some of the issues created by today's hyper-charged WANs. However, enterprises' attempts to adopt a holistic view that positions applications, IT resources and telecom services as interdependent components of the business process are often derailed by the lack of in-house personnel, skills, processes, management systems, and end-to-end network visibility.

The challenge of supporting today's mission-critical enterprise networks and providing reliable, rapid response times for network-centric business processes and applications on a 24 x 7 basis requires a comprehensive up-the-stack approach that managed service providers (MSPs) are well-positioned to offer.

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